Frequently asked questions

Hi, do you have questions? Find the answers among our most commonly asked questions.

What happens if I cancel my subscription?

You can cancel your subscription anytime and for any reason without any fee or penalty. You will keep access to your account along with all the analyses you’ve received up to the moment your subscription ends, but will no longer receive updates and new analyses.

When do I start paying for the subscription?

When you purchase a Premium DNA test with a subscription, you pay the initial fee. Then you enjoy a free trial period! After the trial period ends, we start charging you a monthly subscription fee of EUR 9.99.

What do I get when I start a subscription?

When you buy Premium DNA test, we analyse your whole genome and you get results for over 70 DNA analyses. We regularly add new analyses, insights, and updates, and as an active subscriber, you receive them immediately without additional testing or additional costs.

What happens to my sample after the analysis is performed?

After the analysis, the laboratory destroys your DNA sample.

We store unused DNA material for research purposes (for potential new insights/findings, such as the discovery of the role of novel genetic variants, quality assurance, and the latest tracking of results).

When used for research purposes, your DNA data is aggregated and anonymised, which means that the information has been stripped of your name and contact information so that you cannot reasonably be identified as an individual.

Do I need a GP to explain the results?

No. The main advantages of our blood tests are detailed and user-friendly explanation of the results and personalised recommendations. This way, the information you receive has significant value for your continued health and wellbeing. 

But you can freely discuss your blood marker results with your GP. Our products are of informative and not diagnostic nature. They help you assess your general health and wellbeing but are not intended to give any medical diagnosis. If you have any health concerns, consult your doctor.

Who has access to my personal data?

GenePlanet uses the latest software and information technology systems to ensure that your data will never be released to a non-authorised person without your expressed consent.

Authorised persons and/or service providers are contractually bound to process your data in accordance with our instructions and under safety standards of the Law on the Protection of Personal Data. Personal information is not disclosed to anyone outside of genetic performance nor within genetic performance except as needed by those assembling the report. The laboratory where the DNA is analysed knows only the sample code, so it is not possible to make a connection to the specific client.

How long does it take to get my Home DNA test results?

Once you activate your DNA test online and our laboratory receives the sample, it takes approximately 5 weeks to receive the results. Bank holidays and peak seasonal periods can affect delivery times. Once the DNA analysis is completed and the results are available, you’ll be notified via email.

How long can I keep the saliva sample before sending it?

The sample is stable up to 3 months at room temperature. But older samples have lower chances of successful analysis, so send it as soon as possible.

How do I send my sample to GenePlanet?

Pack and send your DNA sample according to the instructions provided in the kit. Once we receive it, our technicians will ensure that your sample is properly stored and dispatched to the laboratory.  

How will I be informed about my results?

When they become available, you will receive an e-mail notification with a direct link to the results that only you can access with your username and password.

Can my sample get lost, replaced, or compromised during transport or treatment?

The sample can be exposed to external factors such as inappropriate temperatures and improper handling of shipment. The collector is made of hard plastic and stored in a padded envelope, so it is unlikely that any damage would occur. The whole process is carefully planned, and the likelihood that the sample is lost is almost zero.

In an unlikely case that your sample gets lost or damaged, you'll be asked to provide a new DNA sample free of charge.

What is the difference between PRS Cancer and Cancer Screen tests?

Cancer Screen can identify a rare pathogenic mutation that gives you cancer with near certainty. It is recommended to people who have reason to believe that their risk is increased, usually due to the strong presence of the disease in the family.
PRS, on the other hand, deals with the polygenic component of the disease and only speaks in terms of increased/decreased risks. It is recommended to everyone who wants to identify their genetic weak points and take timely preventive measures to protect their health.
While PRS can indicate you have a reduced risk for a particular type of cancer, you cannot be sure of it unless you exclude the possibility of rare pathogenic variants (detected by Cancer Screen). That is why PRS Cancer and Cancer Screen tests are complementary and both recommended.

What is the benefit of a PRS test?

A polygenic risk score (PRS) analyses your genetic predisposition for developing certain diseases. It allows you to address the diseases for which you have an increased risk and take timely preventive measures to protect your health in the future.
PRS is not a diagnostic test and does not discover diseases. It should never be used instead of a visit to the doctor.
You don’t need a doctor to perform the PRS test.
The test is not valid if you have symptoms of the tested conditions.

How do I collect a blood sample?

You collect a blood sample with a home blood collection device. As opposed to venipuncture or a finger prick, taking a blood sample with a home collection device is virtually painless, can be done by anyone, and the entire sampling takes less than 10 minutes. The device uses microneedles to puncture your skin and collect capillary blood.

You’ll receive a home blood collection device in your blood test kit together with detailed instructions for its use. The best time to collect your blood sample is in the morning. However, different blood panels might have slightly different requirements depending on the biomarkers that they test, so follow the instruction provided in your kit.

Can something go wrong with the DNA extraction at the lab?

Rarely, but it happens that the DNA sample does not fulfill the quality criteria, and the lab is not able to perform the genotyping. This means that the detected signal is of such low quality, that it is not possible to claim with 100% certainty what the result is. In that case, we’ll ask you to provide a new saliva sample.

Which method do you use to analyse my DNA?

GenePlanet takes advantage of the latest next generation sequencing (NGS) approach to read your entire genome. It is called low-pass whole genome sequencing (lpWGS) and is the latest solution in the field. Instead of reading the genome dozens of times (sequencing depth), advanced algorithms enable us to optimise sequencing depth significantly.


We have developed a sophisticated in-house bioinformatics pipeline, supported by statistical modelling, which produces high-quality genotypes from WGS data. By having a collection of reference panels from genomes of different individuals, we can obtain the whole genome of an individual. lpWGS has been proven to outperform typical DNA microarrays when assessing common genetic variants.

How do you ensure personal data protection?

The safety and security of your data is our top priority. All analyses are performed according to the highest professional standards, focusing on laboratory and data security standards. We adhere to both national and European legislation regarding the protection of your personal information, including GDPR and ISO 27001.

All shipments are traceable, and personal data is stored in controlled electronic safes, which are located in controlled facilities, accessible only by authorised persons. Sensitive personal data (DNA samples) is equipped only with a unique identification code. You have the right to have access to your personal information that we process and can request its modification, amendment, deletion, or anonymisation.

How often should I do a blood test?

Your blood cells regenerate approximately every four months. If you are following and improving any of the blood markers such as cholesterol and triglycerides, you will benefit the most from doing a blood test every three months.

Where is my blood sample analysed, and how do I know my results are ready?

Your blood sample is analysed in the first and biggest private diagnostic laboratory in Slovenia. Their over 25-year tradition and compliance with the strictest quality and security standards ensures that your results are accurate and your personal data safe.

When your results are ready to view, you will be notified via e-mail. It usually takes 3 days from the day you send your sample to us. Results and personalised recommendations will be available in your profile at 

I forgot to claim my kit before sending the sample. What now?

You can still claim your kit after sending the saliva sample. The registration code, security code, and instructions are written on the leaflet included in the kit you received. The sample will not be analysed until you claim your kit at

If you have any difficulties with the registration of your kit, you can always contact our support team (, who will gladly assist you.

How do I claim my Lifestyle DNA kit?

Go to and complete the form. Claiming your DNA test kit will link the DNA sample to an identification code, so we know to whom the sample belongs. Without claiming the kit, we cannot start the DNA analysis.

After claiming the kit, you’ll be informed about the progress of the test. Once ready, the results will be available in your user account on our secure dashboard. Only you can access them with your personal username and password.

What does the home DNA test kit include?

The DNA test kit you receive in the post after ordering a test contains:

  • a saliva collector,
  • instructions for sampling and claiming your kit,
  • pre-paid and pre-addressed envelope.

Before collecting the sample, you need to carefully read the instructions found in the box.

How do I provide a DNA sample for the test?

The sampling is quick, easy, and user-friendly; you collect a saliva sample into the collection tube. Detailed instructions are provided in the collection kit you receive when you order the test.

Who can order a home DNA test?

You need to be at least 18 years old if you want to order a DNA test. At the same time, you are responsible for checking whether your country permits you to order and perform a DNA test, and you agree to indemnify us in respect to all loss or damage suffered if you decide to order it and your country does not allow that.

Can I order a DNA test for another person?

Yes, you can buy as many DNA test kits as you like. As every test kit will be in an individual box, you can give them away as gifts. The person who will use the test then registers it on our website.

How do I receive my results?

When we notify you that your results are ready, you simply log into your account at, where you can access and view your results and personalised recommendations.

What information do I get with a Lifestyle DNA test?

Each DNA test consists of the most relevant and science-backed analyses of genetic variants. Individual analyses include the following elements:

1. Explanation of the analysis tells you why is each individual trait important and how is it influenced by genes.
2. Detailed personal results reveal your genotype of a specific gene or the combination of genotypes, which determines 3. your result of the analysis.
3. Colour-coded results are used to help you visualise your results and understand them better.
4. Personalised recommendations and guidelines are carefully prepared and give you information on how to improve each individual aspect of your life. All information is structured in the most convenient and user-friendly way to make recommendations easy to follow or act on.
5. Additional information and points of interest provide interesting facts, scientific sources, and more.

What information is used to create my personalised recommendations?

Besides your genetic makeup, the analysis takes into account your age, gender, weight, and height.

What is the difference between individual Lifestyle DNA tests?

Each of the tests focuses on one aspect of your life. From nutrition and weight management to sports, skin, metabolism, and heart health. Based on your interests, you can choose the following tests:

Diet and Body Weight

Heart Health


Skin Health and Ageing

Sports Performance

Vitamins and Minerals

Mind and Wellbeing

If you want to get the most comprehensive insight into your lifestyle, select Premium Pack. It contains all six lifestyle DNA tests and reveals your genetic predispositions for all key aspects of your everyday life.

Do the results have credibility and professional background?

Lifestyle DNA tests are performed under the highest quality standards, giving them an extremely high professional basis and high credibility. We guarantee the quality of our Lifestyle DNA tests by employing our own experienced team of professionals in various fields (biotechnology, pharmaceutics, biochemistry, medicine, nutritional sciences, and information technology).

What are the consequences of unfavourable results?

An unfavourable result by itself should not cause concern. It only means that you should pay special attention to that factor or factors, and consider our recommendations. This is the purpose of a genetic test: each individual, regardless of their genetic makeup but with its help, has a chance to evaluate and improve their lifestyle for optimal nutrition and health. 

Can I show my Lifestyle DNA test results to my doctor?

Yes, you can share your Lifestyle DNA test results with your doctor, nutritionist, and a personal trainer who can further adjust your diet and fitness plan based on your DNA to reach your specific goals.

Do I need clinical interpretation of the results?

A DNA test is not intended for clinical use. All necessary interpretations have been made ​​in the analysis.

Will I be able to understand my DNA test results?

The DNA test report consists of easy-to-understand interpretations and recommendations. You can use it without any additional clarification of specific background knowledge.

When you buy a Lifestyle DNA test, you also have an option to book a personal consultation with our experts. A one-on-one phone consultation is an excellent opportunity to get answers to any further questions you might have, and provide the foundation for you to achieve your well-being goals.

Do Lifestyle DNA tests diagnose diseases?

Lifestyle DNA tests are primarily informative and educational in nature. Their purpose is not to deliver medical advice for the diagnosis, treatment, mitigation, or prevention of diseases.

It is important to note that in case of serious health problems, specific concerns about your health or significant dietary changes, we strongly recommend you consult your doctor. The information supplied through a genetic profile does not confirm or replace any medical diagnosis or status conferred by a healthcare professional.

Does a DNA test inform me about my current nutritional state?

A DNA test provides information about your genetic makeup and formulates recommendations based on it, but it does not give information about your current state. Your genetic predispositions are one of the possible outcomes, and the final result depends on a combination of genetic and environmental factors.

A great way to assess your current state and functioning of your body is a blood test.

Is my DNA-based diet safe?

Our team of nutrition experts designs your diet recommendations based on your DNA and the latest European dietary guidelines. Because they do not propose radical diet changes, they are entirely safe.
Your personalised diet recommendations are prepared based on your genetic profile and individually adjusted according to your nutritional needs.
By following your personalised DNA diet recommendations, you'll have an excellent opportunity to improve your health and positively affect your energy level, body weight, and overall wellbeing.

What is the practical value of Lifestyle DNA tests?

General diets and training plans available on the market often do not give optimal results because they do not account for individual needs. Lifestyle DNA recommendations give you detailed guidelines about what and how to eat, how to exercise, and what other lifestyle changes will help you towards optimal health.

Our experts prepare the interpretation of results and recommendations according to each individual's genetic makeup. That gives DNA tests incomparably higher practical value than other home DNA tests on the market.
Lifestyle DNA testing is not based on general guidelines but personalised recommendations. 

Is a Lifestyle DNA test suitable for me?

A Lifestyle DNA test is suitable for anyone who wants to improve their health, nutrition, sports performance, and lifestyle. Because our genes do not change ,the information you receive in the personalised report is valuable for a lifetime.

That is why Lifestyle DNA tests are perfect for anyone who wants to:

  • reduce the risk of developing certain chronic diseases,
  • achieve and maintain optimal body weight,
  • adapt their diet, sports activities, and lifestyle according to their genetic makeup,
  • be vital, and maintain a healthy and youthful appearance.

Lifestyle DNA tests are intended for health-conscious individuals regardless of age, gender, weight, height, and physical activity, as the recommendations take into consideration all those aspects.

What do I get by ordering a Lifestyle DNA test?

With a Lifestyle DNA test, you can:

  • Discover your needs for vital micronutrients (vitamins and minerals) and macronutrients (fats, carbohydrates).
  • Find out whether you have a predisposition for high blood sugar or other factors which might affect the health of your heart.
  • Discover your sleep preferences to create a daily routine for optimal energy and long-term health.
  • Learn to maintain a positive outlook on life with your predispositions for stress response and susceptibility, optimism, happiness, fear, and seasonal depression.
  • Learn about your metabolism of alcohol, caffeine, lactose, and gluten.
  • Find out how prone you are to damage due to oxidative stress.
  • Learn about your skin's characteristics and optimal care.
  • Learn about your muscle structure, response to specific physical activity, and sports activities that are best for you.

How can Lifestyle DNA tests help me?

Due to the differences in our DNA, our metabolism, sports performance, diet, response to nutrients, skin health, and lifestyle traits are unique. Knowing them enables us to adjust every aspect of our life – from nutrition to exercise and even mindset – to support personal health and wellbeing.

For example, genetic analysis can reveal that your body is less efficient at absorbing or metabolising nutrients because of the presence of specific genetic variants. Without knowing it and adjusting your nutrient intake accordingly, having such genetic variants can result in vitamin deficiency, digestive and other health problems.

Does it all depend on our genes?

Our genes are certainly an important factor, but genetic predispositions represent only one of the possible outcomes. Our environment and personal lifestyle (physical exercise, nutrition, sleep, stress) interact with our genes and influence our bodies. That is why it is so important to know what works in our favour and what doesn't and build a lifestyle that will will contribute to long-term health and wellbeing.

Why is the information I get from Lifestyle DNA tests so important?

A Lifestyle DNA test is a manual to understanding your body. It analyses genetic variants that are determined at birth and affect, for instance; your micronutrient needs (vitamins and minerals) and your response to macronutrients (fats, carbohydrates), metabolism of caffeine and alcohol, skin elasticity, the preferred type of sports activity, etc. A genetic test is beneficial for anyone who wants to adjust their lifestyle to their inherent needs.
Lifestyle DNA tests are a long-term investment in improving your health and wellbeing. By analysing your genes, you'll receive valuable insights into your own body, allowing you to improve your wellbeing and reduce your potential health risks.

What is Lifestyle DNA testing?

A lifestyle DNA test is your personal guide to nutrition, sport, rejuvenation, and lifestyle based on your genes. It is an individually tailored diet and lifestyle plan that will help you tune your lifestyle with your DNA.
Lifestyle DNA testing is based on the fact that there is a connection between genetic variants and people's individual needs and characteristics. By analysing your DNA, we can pinpoint your nutritional needs, sports preferences, and other lifestyle factors and offer you personalised recommendations, which will lead to better health and wellbeing.

Are all genetic variants normal?

In principle, all genetic variants are normal, but some of them have virtually no impact, while others have a significant impact on our metabolism or even the risk of developing various diseases.

What are genetic variants?

Genetic variants or polymorphisms indicate a change in a DNA sequence.

Two unrelated individuals can differ in about one hundred thousand to one million genetic variations, but most of these differences do not have a significant effect on physiology and nutritional needs.

Why is knowing my genetic makeup so important?

While we are more than 99.9% similar in our genetic makeup, there is approximately 0.1% of DNA which makes us unique. Changes in the sequence of nucleotides, also called polymorphisms, can cause differences in the character or amount of protein encoded by a given gene. This is reflected in many characteristics, such as eye colour, muscle structure, body height, body weight, metabolism of caffeine, lactose, fats and carbohydrates, needs for vitamins, etc.

Knowing your genetic predispositions – the needs and preferences of your body – enables you to use your full potential and protect your long-term health.

What are genes and what is genetic makeup?

Genes are parts of our DNA sequence that carry information for the production of proteins. They are located in 23 pairs of human chromosomes. Chromosomes appear in pairs: one comes from the mother and the other from the father. Thus, every person has two copies of each gene (with the exception of sex chromosomes in males). One variant of a given gene is called an allele. Two alleles can be identical or different. We all have the same genes; it is just that some people have different versions (variations in DNA sequence).

What is genetics?

Genetics is a scientific field that deals with genes – their molecular structure and function, their expression and occurrence in populations, connection to heredity, and the study of the relationship among organisms. Who and what we are is largely determined by our DNA. The DNA is essentially present in the nucleus (core) of every cell of our body. It determines our appearance, how we respond to environmental factors (e.g. sunlight, nutrients, physical activities) and, to a certain extent, our behaviour too. Our DNA is unique – comparable to a fingerprint. In the whole world, no two persons have identical DNA (except identical twins).

Call our support team on

+386 59 25 11 11

Still looking for an answer?

Get in touch with our support team.

Write a message